Other Programmes
We offer a number of training packages which can be delivered as they are or heavily modified to suit individual circumstances and your organisations particular needs.
Our other courses include;-
Please do not hesitate to contact us to discuss how any of these courses can be adapted to meet your particular needs.
Customer Service Skills
The content of this course can be tailored to suit the clients business
and their core Customer Service principals.
This programme, challenges assumptions and beliefs on what good customer service is.
It also looks at the processes and systems which prevent quality service from being achieved.
A practical workshop which gives attendees skills they can put into use immediately.
Course Outline:
- Welcome and Introductions
- Workshop Objectives
- Defining Customer Service
- Feedback from Customers
- Barriers to providing quality service
- C.I.A – What can we Control, Influence and Accept.
- It’s not what you say, but how you say it.
- Action plan